Level 3 Apprenticeship in IT
Level 3 Apprenticeship in Digital Application Support (Wales)
The Level 3 IT Apprenticeship in Wales is a fully funded work-based learning programme designed to develop Digital Super Users within your organisation. This framework bridges the gap between basic IT literacy and advanced technical support, ensuring your employees can maximise the ROI of your software investments and digital infrastructure.
Underpinned by the Agored Cymru Level 3 Diploma in Digital Application Support, and topped up by the highly sought after MD-102 Microsoft Certified End-Point Administator certification, this apprenticeship combines hands-on industry experience with rigorous technical training to create high-value assets for any modern business.
Core Competencies and Learning
The apprenticeship framework ensures mastery across several critical business domains:
- Security & Infrastructure: Implementing and maintaining security protocols for IT systems and navigating digital network environments.
- Application Expertise: Providing high-level support for bespoke and specialist software, including troubleshooting and performance optimisation.
- Project Management: Planning and executing IT application projects from requirements gathering to final deployment.
- Digital Communication: Managing online collaboration tools and digital information workflows to streamline business operations.
Why invest in a Level 3 IT Apprentice?
- Optimise Productivity: Apprentices learn to configure and manage collaboration tools and software, ensuring your team works more efficiently.
- Bridge the Skills Gap: Instead of hiring expensive external consultants, develop in-house experts who understand your specific business applications.
- Enhanced Security: With mandatory training in IT and Telecom Security, your apprentice becomes a first line of defence against digital threats and data mismanagement.
- Fully Funded: This programme is eligible for Welsh Government funding, making it a cost-effective solution for workforce development.
Not quite ready for this apprenticeship? See our Level 2 Apprenticeship in Digital Application Support (IT).
Why iungo?
iungo Solutions is a multi-accredited centre providing learning programmes focused on digital and green skills. We deliver hyperlocal employer-led solutions for recruiting, retaining, and upskilling diverse professional talent. By partnering with iungo Solutions you will access:
- tailored advice, guidance and support to maximise your apprenticeship and workforce development plans
- flexible delivery models to suit your operational needs including on-site, online, and evening/weekend delivery
- access to industry experienced tutors and assessors skilled in the latest tech stacks
- curated follow-on training opportunities and funding to maximise your investment
Learn more about us here.
Mandatory Units
- IT & Telecom System Security
- Digital Network Environments
- Digital Communications
- Digital Information Management
- Manage Tools for Online Collaboration in Business
- Manage an IT Application Project
Optional Units
- Specialist Software
- Bespoke Software
- Bespoke Software
- Specialist Software
- Understanding the Potential of IT
- Developing Personal and Team Effectiveness using IT
- Design and Develop a Digital Content Solution
- Improve Effectiveness of Digital Content Delivery
- Data-Driven Applications
- Health and Safety in IT
- Database Applications
- Select and Set Up Digital Systems
- Develop Multimedia Products
- Using Tools for Online Collaboration in Business
- Provide Digital Application Help and Support
- Developing Personal and Team Effectiveness Using IT
- Understanding the Potential of IT
- Health and Safety in an IT Context
- Optimise the Performance of Digital Systems
- Provide Application Support
- Model Structured Data
- Macro Programming for IT Applications
- Using Mobile Applications in Business
- Analyse Structured Data
- Database Applications
- Preparing Documents and Publications
- Create Multimedia Content
- IT System Operation
- Investigating and Defining Customer Requirements for IT and Telecoms Systems
- Remote Support for IT Products and Services
- IT System Management
- Investigating and Defining Customer Requirements for IT Systems
- Software Design
- Improving Existing Software
- Principles of Artificial Intelligence use in the Workplace
- Remote Support for IT Products and Services
- Managing Software Development
- Managing Software Development
- Systems Architecture
- Systems Architecture
- Web Development
- Web Development
- Investigating and Defining Customer Requirements for IT Systems
- Computer Coding
- Software Development
- Implementing Generative AI (GenAI) in the Workplace
This IT Apprenticeship is ideal for:
- Junior Support Staff: Those looking to progress into Application Support Analyst or ICT Lead roles.
- New Recruits: School or college leavers looking to start a career in IT support or digital operations.
- Existing Staff: Employees in administrative or operational roles who act as the “go-to” person for software issues and want to formalise their skills.
Delivery Model
- Work-Based Learning: Most training occurs on-the-job, with evidence gathered from real daily tasks.
- Expert Mentorship: Monthly 1-to-1 sessions with an industry-experienced assessor.
- Portfolio Assessment: Learners build a digital portfolio of evidence. There are no exams.
- Duration: Typically 15–21 months depending on the learner’s prior experience.
Qualification
- Agored Cymru Level 3 Diploma in Digital Application Support (84 Credits)
- Focused on 6 Mandatory units including System Security, Network Environments, and IT Project Management.
- A wide range of Optional units tailored to your business needs, such as AI in the Workplace, Remote Support, or Data-Driven Applications.
Certification
- MD-102: Microsoft Certified End-Point Administrator
Upon completion of the Level 3 IT Apprenticeship, participants can progress to a Level 3 or Level 4 Technical Apprenticeship in Software Development, Data Analytics or Cybersecurity.
- Level 4 Apprenticeship in Software Development
- Level 4 Apprenticeship in Data Analytics
- Level 4 Apprenticeship in Cyber Security
Alternatively, they can specialise through an international certification awarded by Microsoft, AWS, Google or Cisco. See our Vendor Certification provision for further information.
The Level 3 IT Apprenticeship in Wales is fully-funded for individuals who are eligible for Welsh Apprenticeship Funding. To be eligible for an Apprenticeship in Wales you must be:
- Aged 16 or above
- Living in Wales or working at least 51% of your time in Wales
- Employed for at least 16 hours per week or Self Employed; and
- Have the support of your employer to complete the Apprenticeship
A Non-Apprenticeship option to complete the Level 3 Diploma in Digital Application Support is available for participants who do not meet the eligibility criteria for funding. The tuition fees for completing the Diploma are £2,995 inclusive of VAT.
Want this apprenticeship?
Submit an enquiry below and we’ll contact you within three working days to discuss your requirements and start your apprenticeship journey.
Through an apprenticeship, we can tailor the learning experience to meet the needs of your organisation whilst adhering to national standards, facilitate an environment for your team to learn and grow together, whilst providing you with the visibility to tack and evaluate learning and progression.
Partner with iungo for your next apprenticeship programme.
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