Privacy Policy - iungo Solutions

Privacy Policy

iungo Solutions Limited (“iungo”) is a private limited company registered in England and Wales. We develop and maintain a dynamic CareerTech Platform for the benefit of career seekers, businesses, and governments. This privacy policy will explain how iungo uses the personal data we collect from you when you use our App, Community Forum, and website.

OPUS by iungo (the “App”) is a Freemium service provided by iungo solutions limited for the purpose of providing careers information tailored to the user’s preferences. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

1. What data do we collect?

iungo collects the following data:

• Personal identification information (Name, email address, coarse location etc.)

• Payment information for subscription purposes

• Sensitive information (age, gender, disability, ethnicity, socioeconomic background)

• Financial information such as current salary


2. How do we collect your data?

You directly provide iungo with most of the data we collect. We collect data and process data when you:

• Register on our App or Community Forum or place a subscription order.

• Voluntarily add information to your personal profile.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

iungo may also receive your data indirectly from the following sources:

• App usage (search results, browsing history, favourites etc.)


3. How will we use your data?

iungo collects your data so that we can:

• Process your subscription, manage your account.

• Perform accurate career routing within our App.

• Email you with updates and information we think you might like.

• Analyse socioeconomic trends from aggregated anonymised user data

When iungo processes your subscription, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

3.1 Third Party Partners

Link to privacy policy of third-party service providers used by the app.

• Google Play Services

• Google Analytics for Firebase

• Firebase Crashlytics

3.2 Log Data

We want to inform you that whenever you use our App, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

3.3 Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our App Service

• To provide the App Service on our behalf

• To perform App Service-related services

• To assist us in analysing how our App Service is used

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


4. How do we store your data?

iungo securely stores your data on London-based servers. Your personal data is stored within Amazon Cognito – the security information can be found here. We use Amazon’s eu-west-2 region for all Amazon Web Services. All requests are made over https to protect your data.

iungo will keep your personal data for six years after deletion of your account, unless you request it be erased (see section 6). Once this period has expired, we will delete your personal data by removing your user identification number and all related records from our database.

iungo stores anonymised app usage and user interaction data indefinitely, for the purpose of developing and trending socioeconomic data.


5. Children’s Privacy

The OPUS by iungo App and Community Forum is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


6. Marketing

iungo would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out later.

You have the right at any time to stop iungo from contacting you for marketing purposes by changing your marketing preferences in your user account.


7. What are your data protection rights?

iungo would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request iungo for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that iungo correct any information you believe is inaccurate. You also have the right to request iungo to complete information you believe is incomplete.

The right to erasure – You have the right to request that Iungo erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that iungo restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to iungo’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that iungo transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +44 (0) 1656 880915

Or write to us: Radnor House, Greenwood Close, Cardiff Gate Business Park, Cardiff, CF23 8AA


8. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit


9. How do we use cookies?

iungo uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

OPUS by iungo does not use cookies explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.


10. What types of cookies do we use?

There are various types of cookies, however, our website uses:

• Functionality – iungo uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – iungo uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. iungo sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.


11. How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


12. Privacy policies of other websites

The iungo website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


13. Changes to our privacy policy

iungo keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 22nd November 2020.


14. How to contact us

If you have any questions about iungo’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us: +44 (0) 1656 880915

Or write to us at: Radnor House, Greenwood Close, Cardiff Gate Business Park, Cardiff, CF23 8AA


15. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that iungo has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.


Telephone: +44 (0) 3304 146421

Address: Information Commissioner’s Office – Wales, 2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH