Quality Assurance Procedure - iungo Solutions

Quality Assurance Procedure

1.0 Introduction

At iungo Solutions we believe that to deliver excellent training we need to continuously review and improve our processes. To achieve this we combine the monitoring of the criteria with the evaluation of every aspect of our delivery.

We complete a monthly review of all criteria related to delivery, monitoring, recruitment and completion. We attend regular meetings with our funding and delivery partners to measure compliance and to plan any needed changes to our processes to fully align with the needs of the funding partners.

Documentation compliance

In conjunction with our partners, we will commit to establishing compliance with all required funding requirements and quality assurance processes to meet the requirements of any contracts. This will include any actions set out in the regular compliance and quality meetings with partners and clients.

2.0 Observations

Key to our quality assurance process is the observation of all representatives involved in the delivery and assessment processes that lead to regulated qualifications required within any frameworks. For each of the roles within the process, observations will be completed. This helps to ensure the delivery standards are maintained at a high level. 

3.0 Delivery Team

At iungo Solutions we promote excellence in delivery and learning. We purposely recruit people who are leaders in their field, from both academia and industry. The recruitment process involves both an interview panel and an observation of their current delivery ability. If they are successful and join the team they will receive training in delivery and assessment processes. If they require the formal qualifications, this is added to their initial PDP and must be started within the first 2 months of employment. 

Current Tutors are required to undergo observations of performance twice yearly. As set out in the observation flow chart, representatives who are grade good or excellent will be observed every 6 months. If representatives are graded as a pass they will be set a development plan and undergo re-observation within a 3 month period to support their ongoing development. If a member of representatives grades as “needs improvement” then they will have an action plan developed with the Quality and Compliance Manager and be re-observed within a 4 week timeframe. 

4.0 Assessment Team

When assessing learners for their regulated competence qualification observation should be key to evidence development. Any representative who is involved in the assessment process will either be qualified as an Assessor or a Verifier or both. If they are working towards the assessor qualification they will have a counter signatory, who will be qualified as an assessor and in the sector being assessed. Any verifiers in this area will also be qualified or have a counter signatory verifier who is qualified as a verifier and will be sector competent within the scope set out by the relevant awarding body. 

It is expected by iungo Solutions, that when an assessor is allocated a learner that they will set out an assessment plan that will include a full range of allowed assessment methods. The methods will be set out in the qualification document as assessment and range statements. As awarding organisations recognise that observation is a primary form of assessment, it is expected that competence criteria will be addressed through the use of observation over the period of the training. These observations should be in the learner’s workplace and be recorded using an acceptable recording method. It is expected that the assessor will carry out an observation on the learner at every visit.

5.0 Customer/Client Interactions

During every contact with the learner in their respective workplace, the assessment team should engage with the learners supervisor/employer. During this meeting the necessary funding criteria will be completed. In addition, the assessor should ascertain the employer/placements/learners experience with the learning process. This should be recorded on the relevant google form or on the funding review criteria. 

6.0 Linked Documents

Document Ref Document Name
PRO-0015A Delivery Observation Flow Chart
PRO-0015B Assessment Observation Flow Chart
LVE-0019 Observation Tracker
TEM-0057 Observation Template

7.0 Review and Sign-off

This Policy is subject to 12-month review. The next review is due on 01 March 2024.


Name: Jessica Leigh Jones MBE
Position: Chief Executive Officer
Signature: J. L. Jones
Date: 27 February 2023