Quality Policy

Policy Principle

iungo is a Solutions Provider comprising multi-accredited Digital & Green Skills Training, inspiring Coworking Spaces, and collaborative Research & Development. We develop Solutions that connect employers, policy makers, and talent to drive the Digital and Green Economy.

The Policy describes the commitments from Executive Management to ensuring high quality service provision, and the implementation of our Quality Management Systems.

The purpose of the Quality Policy is to set out an agile framework that ensures that the products developed by iungo Solutions exceed the expectations of clients, customers, and end consumers. Upholding the commitments and expectations set out in the Quality Policy are imperative to maintaining and growing our brand and reputation.

Policy Scope

This scope of this policy includes all products, services and solutions, including the provision of training, recruitment, and consultancy services, Software as a Service (SaaS) and Data as a Service (DaaS) products, and Coworking solutions.

This policy applies to iungo Solutions, its employees, contractors, volunteers, and individuals and any partner organisations involved in the execution of its products and services.

Policy Commitments

In accordance with developing and delivering high quality products, we are committed to:

• Developing and improving our Quality Management System
  
• Continually improving the effectiveness of the Quality Management System
  
• The enhancement of:
  
  • Clear, validated product and service specifications
  • Product and service quality
  • Customer satisfaction
  • Supplier performance
  • Risk minimisation
  • Best practices

In line with upholding the principles of the Quality Policy, iungo commits to:

• Research, specify, validate, and embed user and end customer requirements into the design of its products, services, and solutions – to be Employer Led, Learner Centric.
  
• Develop, and iterate the User Experience (UX) of its products, services, and solutions to achieve and increase customer satisfaction.
  
• Measure and review customer satisfaction to inform improvement and design of products, services, and solutions.
  
• Develop quality standards and targets and benchmark performance internally and externally as appropriate for the development and delivery of products, services, and solutions.
  
• Minimise barriers for customers to engage with and provide feedback on products, services, and solutions.
  
• Be accountable to customers, partners, and stakeholders for the quality of products, services and solutions developed and provided.
  
• Cultivate and iterate a culture of collaboration, co-creation and co-production, operating at all times with transparency and integrity.
  
• Continually improving the knowledge, awareness, and skills required to implement this Policy and continually improve our quality and compliance practices.

Responsibilities

The Group CEO will be responsible for:

• Ensuring that the Policy is reviewed at least annually, and appropriate advice is given on content.
  
• Approving the Policy and seeking reassurance from the Compliance Manager that it is being implemented correctly.

The Compliance Manager will be responsible for:

• Developing effective governance arrangements and ensuring that relevant policies, procedures, and training are in place across the organisation.
  
• Reviewing this Policy and the attached procedures.
  
• Ensuring sufficient resources are in place to conduct the duties outlined.
  
• Ensuring that employees, contractors, and volunteers understand and feel equipped to discharge their responsibilities under this policy.

Employees, contractors, and volunteers are responsible for:

• Behaving in a manner that upholds the principles of this Policy and associated procedures.

Related Documents

Document Reference	Document Title
PRO-0015	Quality Assurance Procedure
PRO-0010	Participant Acquisition Procedure

Document Approval

Authorising Name:	Jessica Leigh Jones MBE
Position:	Group CEO
Signature:
Document Version:	1.2
Date of Release:	27/02/2023
Date Updated:	18/05/2025
Date of Next Review:	01/05/2026
Document Classification:	Public