Level 2 Apprenticeship in IT
Level 2 Apprenticeship in Digital Application Support (Wales)
The Level 2 IT Apprenticeship in Wales is an entry-level work-based learning programme designed to build essential digital capabilities within your workforce. Underpinned by the Agored Cymru Level 2 Diploma in Digital Application Support, this apprenticeship provides the foundational technical skills required to use, process, and share digital information effectively in a professional environment.
This programme is ideal for developing junior staff into competent digital users who can support your organisation’s daily operations using a wide range of software and digital tools.
Core Competencies and Learning
The Level 2 framework focuses on the practical application of digital tools in a business context:
- Information Sharing: Mastering the protocols and tools for sharing digital information securely and efficiently.
- Document Production: Gaining proficiency in preparing professional-standard documents and digital publications.
- Data Processing: Learning the fundamentals of data handling and processing to support business intelligence and record-keeping.
- Digital Security: Developing an understanding of digital system security to ensure safe working practices.
- Project Support: Learning the basics of IT project management to assist in the delivery of digital solutions.
Why invest in a Level 2 IT Apprentice?
- Establish Digital Foundations: Ensure your junior staff have a standardised, high-level competency in essential business software and data processing.
- Enhance Operational Security: Apprentices are trained in digital system security from day one, helping to protect your business from basic cyber risks and data mishandling.
- Support Business Growth: By training staff to prepare professional publications and manage digital information, you increase the internal capacity for marketing, reporting, and administration.
- Fully Funded: This apprenticeship is eligible for Welsh Government funding, providing an affordable route to recruit and train new talent or upskill existing entry-level employees.
Ready for more? See our Level 3 Apprenticeship in Digital Application Support (IT).
Why iungo?
iungo Solutions is a multi-accredited centre providing learning programmes focused on digital and green skills. We deliver hyperlocal employer-led solutions for recruiting, retaining, and upskilling diverse professional talent. By partnering with iungo Solutions you will access:
- tailored advice, guidance and support to maximise your apprenticeship and workforce development plans
- flexible delivery models to suit your operational needs including on-site, online, and evening/weekend delivery
- access to industry experienced tutors and assessors skilled in the latest tech stacks
- curated follow-on training opportunities and funding to maximise your investment
Learn more about us here.
Mandatory Units
- Sharing Digital Information
- Preparing Documents and Publications
- Data Processing
- Digital System Security
- IT Project Management
Optional Units
- Specialist Software
- Bespoke Software
- Bespoke Software
- Specialist Software
- Understanding the Potential of IT
- Developing Personal and Team Effectiveness using IT
- Design and Develop a Digital Content Solution
- Improve Effectiveness of Digital Content Delivery
- Data-Driven Applications
- IT & Telecom System Security 2
- Health and Safety in IT
- Database Applications
- Select and Set Up Digital Systems
- Develop Multimedia Products
- Using Tools for Online Collaboration in Business
- Provide Digital Application Help and Support
- Manage Tools for Online Collaboration in Business
- Manage an IT Application Project
- Developing Personal and Team Effectiveness Using IT
- Understanding the Potential of IT
- Health and Safety in an IT Context
- Optimise the Performance of Digital Systems
- Provide Application Support
- Model Structured Data
- Macro Programming for IT Applications
- Using Mobile Applications in Business
- Analyse Structured Data
- Database Applications
- Preparing Documents and Publications
- Create Multimedia Content
- IT System Operation
- Investigating and Defining Customer Requirements for IT and Telecoms Systems
- Remote Support for IT Products and Services
- IT System Management
- Investigating and Defining Customer Requirements for IT Systems
- Software Design
- Improving Existing Software
This IT Apprenticeship is ideal for:
- Junior Support Staff: Those looking to progress into Application Support Analyst or ICT Lead roles.
- New Recruits: School or college leavers looking to start a career in IT support or digital operations.
- Existing Staff: Employees in administrative or operational roles who act as the “go-to” person for software issues and want to formalise their skills.
Delivery Model
- Work-Based Learning: Training is integrated into the apprentice’s daily role, with evidence collected from real-world tasks.
- Ongoing Support: Regular 1-to-1 sessions with an industry-experienced assessor to guide progress.
- Portfolio-Based Assessment: Achievement is determined through a portfolio of work-based evidence. There are no exams required.
- Duration: Typically 12–15 months.
Qualification
- Agored Cymru Level 2 Diploma in Digital Application Support (64 Credits)
- Mandatory Units: Sharing Digital Information, Preparing Documents and Publications, Data Processing, Digital System Security, and IT Project Management.
- Optional Units: A flexible selection including Specialist and Bespoke Software, Database Applications, Multimedia Products, and Online Collaboration.
Upon completion of the Level 2 IT Apprenticeship, participants can progress to the Level 3 IT Apprenitceship or a Technical Apprenticeship in Software Development, Data Analytics or Cybersecurity.
- Level 3 Apprenticeship in Digital Application Support
- Level 3 Apprenticeship in Software Development
- Level 3 Apprenticeship in Data Analytics
- Level 3 Apprenticeship in Cyber Security
Alternatively, they can specialise through an international certification awarded by Microsoft, AWS, Google or Cisco. See our Vendor Certification provision for further information.
The Level 2 IT Apprenticeship in Wales is fully-funded for individuals who are eligible for Welsh Apprenticeship Funding. To be eligible for an Apprenticeship in Wales you must be:
- Aged 16 or above
- Living in Wales or working at least 51% of your time in Wales
- Employed for at least 16 hours per week or Self Employed; and
- Have the support of your employer to complete the Apprenticeship
A Non-Apprenticeship option to complete the Level 2 Diploma in Digital Application Support is available for participants who do not meet the eligibility criteria for funding. The tuition fees for completing the Diploma are £2,495 inclusive of VAT.
Want this apprenticeship?
Submit an enquiry below and we’ll contact you within three working days to discuss your requirements and start your apprenticeship journey.
Through an apprenticeship, we can tailor the learning experience to meet the needs of your organisation whilst adhering to national standards, facilitate an environment for your team to learn and grow together, whilst providing you with the visibility to tack and evaluate learning and progression.
Partner with iungo for your next apprenticeship programme.
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