CompTIA A+

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100 – 120 hours

Entry-Level

CTV3DC1

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Key Details

The CompTIA A+ qualification establishes the vendor-neutral benchmark for entry-level IT operational support and service desk roles. Designed for helpdesk technicians and IT support specialists, this certification covers hardware configuration, operating systems, core networking, mobile devices, and essential cybersecurity principles. Candidates develop practical skills to diagnose, repair, and troubleshoot technical issues across diverse endpoint environments. Upskilling frontline support staff with CompTIA A+ guarantees your organisation maintains an agile, efficient helpdesk team capable of resolving technical queries quickly, reducing operational downtime, and providing reliable assistance across your workforce.

  • Module 1: Mobile Devices – Covers hardware features, display components, accessories, and network connectivity configuration for laptops and mobile endpoints.
  • Module 2: Networking – Details TCP/IP and wireless networking protocols, port assignments, IP addressing formats, network services, and basic infrastructure hardware.
  • Module 3: Hardware – Focuses on motherboard architectures, processor types, RAM standards, storage technology, power supplies, peripheral interfaces, and display setups.
  • Module 4: Virtualisation and Cloud Computing – Examines cloud service models, hypervisor architectures, virtual machine configuration, and client-side virtualisation principles.
  • Module 5: Hardware and Network Troubleshooting – Details structured diagnostic methodologies for resolving physical hardware failures, storage array faults, printing errors, and network connectivity issues.
  • Module 6: Operating Systems – Focuses on installing, configuring, maintaining, and navigating client operating systems including Windows, macOS, Linux, Android, and iOS. Module 7: Security – Explores physical security controls, malware protection, social engineering countermeasures, workstation hardening, data destruction, and wireless security standards.
  • Module 8: Software Troubleshooting – Covers structured diagnostic procedures for resolving operating system boot errors, application crashes, mobile software issues, and malware infection remediation.
  • Module 9: Operational Procedures – Details professional communication standards, change management frameworks, safety protocols, environmental practices, and ticketing documentation techniques.

Candidates engage in continuous formative evaluation throughout the course, utilising interactive knowledge checks, terminal lab simulations, and scenario-driven practice exams to track practical competency. Summative evaluation is conducted via two official invigilated CompTIA examinations: Core 1 (220-1201 / 220-1101) and Core 2 (220-1202 / 220-1102). Each exam lasts 90 minutes and features a combination of multiple-choice questions and practical, performance-based scenario items designed to evaluate real-world technical execution.

Achieving CompTIA A+ certification unlocks direct entry into pivotal technical roles, including IT Support Specialist, Help Desk Technician, Field Service Engineer, and Desktop Administrator. Successful candidates are ideally positioned to advance towards vendor-neutral infrastructure and security certifications, such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA). Furthermore, this credential provides an essential operational foundation for specialising in cloud architecture, cyber security, or enterprise systems administration.

There are no formal academic or technical prerequisites required to enrol in this programme, making it accessible to aspiring IT professionals and career changers alike. Candidates lacking formal IT credentials are welcomed through Recognition of Prior Learning (RPL), leveraging practical experience in customer support, administration, or hands-on technology maintenance. A foundational familiarity with general computing concepts and basic digital literacy is recommended to ensure optimal progression through the course material.

  • Training
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  • Live Labs
  • Mock exam
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    Dates & Prices

    • Start Now

      Self Paced

      Online

      6 months access

      263069

      £2,995

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