Microsoft Certified 365 Fundamentals

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    • Study in-person, online or self-paced
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15 – 25 hours

Entry-Level

MSV3DCL

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Key Details

The Microsoft 365 Fundamentals qualification introduces core cloud productivity tools, security practices, and licensing structures within the Microsoft enterprise ecosystem. Intended for HR teams, department managers, and IT support staff, this training covers Microsoft 365 apps, collaboration tools like Teams, enterprise mobility, and fundamental data governance. Upskilling personnel with MS-900 improves workforce productivity, promotes efficient hybrid working practices, and optimises software investment. It gives leadership confidence that internal staff can leverage enterprise productivity platforms securely while supporting seamless remote collaboration across business units.

  • Module 1: Cloud Concepts – Explores foundational cloud computing principles, comparing public, private, and hybrid deployment models alongside Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) frameworks.
  • Module 2: Microsoft 365 Apps and Services – Examines core productivity applications, collaboration tools such as Microsoft Teams and SharePoint Online, endpoint management via Microsoft Intune, and workplace analytics tools.
  • Module 3: Security, Compliance, Privacy, and Trust – Covers identity and access management using Microsoft Entra ID, threat protection mechanisms through Microsoft Defender, zero-trust security frameworks, and governance solutions in Microsoft Purview.
  • Module 4: Microsoft 365 Pricing, Licensing, and Support – Details subscription plans, enterprise licensing structures, service level agreements (SLAs), billing management, and available technical support channels.

Candidates participate in continuous formative evaluations throughout the course, including interactive knowledge checks and scenario-driven practice questions to track conceptual understanding. Summative evaluation is conducted via the official invigilated Microsoft 365 Fundamentals (MS-900) examination, a 45-minute assessment comprising 40 to 60 multiple-choice, drag-and-drop, and matching items. Candidates must achieve a scaled score of 700 out of 1000 or higher to demonstrate foundational competence and earn their certification.

Achieving this certification opens direct pathways into entry-level technical and operational roles, such as IT Support Technician, M365 Service Desk Specialist, Cloud Operations Assistant, and Customer Success Associate. Successful candidates are ideally positioned to advance towards role-based Microsoft Associate credentials, including Microsoft Certified: Information Protection and Governance Administrator Associate or Security, Compliance, and Identity Fundamentals (SC-900). Furthermore, it provides an essential conceptual baseline for further professional study in cloud computing and enterprise technology strategy.

There are no formal academic or technical prerequisites required to enrol in this introductory programme, making it accessible to aspiring IT professionals and non-technical business users alike. Applicants lacking formal qualifications are welcomed through Recognition of Prior Learning (RPL), leveraging lived workplace experience in office support, administrative coordination, or customer service. A basic familiarity with standard computer operating systems and internet navigation is recommended to ensure optimal learning outcomes.

  • Training
  • Official Courseware
  • Live Labs
  • Mock exam
  • Exam Insurance Policy (free resit)
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    Dates & Prices

    • Start Now

      Self Paced

      Online

      6 months access

      263072

      £795

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