Community Manager: iungoworks
Community Manager (iungoworks)
As our Community Manager, you will run iungoworks day-to-day. This is a highly visible, dynamic role where no two days are the same. You will blend premium hospitality, proactive sales, and community building to create an unparalleled environment for our members.
If you love connecting with people, have an entrepreneurial mindset, and thrive when managing a vibrant space, we want to hear from you.
As our Community Manager, you will run iungoworks day-to-day. This is a highly visible, dynamic role where no two days are the same. You will blend premium hospitality, proactive sales, and community building to create an unparalleled environment for our members.
If you love connecting with people, have an entrepreneurial mindset, and thrive when managing a vibrant space, we want to hear from you.
Key Responsibilities
Front-of-House & Day-to-Day Operations
- Reception: Man the front desk, warmly welcome members, guests, and corporate clients. Act as the primary go-to person for any daily needs.
- Facilities & Environment: Ensure the space is immaculately presented, clean, and fully operational at all times. This includes managing refreshments (tea/bean-to-cup coffee stations), coordinating meeting room setups, and tracking inventory.
- Tech & Admin Support: Assist members with basic onboarding technical logistics (Wi-Fi connectivity, printing, and access control cards). Manage incoming mail and virtual office services.
Enquiries & Member Relations
- Account Management: Handle the end-to-end lifecycle of members, from initial onboarding and contract creation to offboarding.
- Tenant Liaison: Serve as the main point of contact for private office tenants, resolving day-to-day enquiries, managing room bookings, and keeping communication fluid.
Sales, Marketing & Viewings
- Lead Management: Respond promptly to incoming digital, phone, and walk-in enquiries regarding coworking passes, meeting rooms, and office leases.
- Conduct Viewings: Lead engaging, professional tours of West Bute House for prospective members, matching their business needs to iungoworks’ flexible solutions.
- Local Advertising & Promotion: Drive awareness of the space by managing local marketing initiatives. This includes creating engaging daily content for social media (LinkedIn, Instagram) to showcase the iungoworks environment and lifestyle.
Event Organisation & Community Building
- Event Coordination: Plan, promote, and execute a monthly calendar of events, ranging from professional workshops to informal social mixers
- Ecosystem Cultivation: Proactively introduce members to one another to spark collaboration, building a genuine, supportive professional community within the building.
Skills & Experience
We hire for attitude as much as experience. If you are outgoing, highly organised, and love making people feel welcome, you’ll fit right in.
- Experience: 2+ years of experience in coworking spaces, premium hospitality, estate/property management, or high-touch customer relationship roles.
- Interpersonal Skills: Exceptionally outgoing, empathetic, and an excellent communicator. You naturally love connecting with people and building professional rapport.
- Highly Organised: A natural multi-tasker who can smoothly transition from greeting a visitor, to resolving a tech glitch, to giving a formal sales viewing.
- Proactive & Resourceful: Self-motivated with a “no task too small” attitude, happy to take ownership of the building’s success.
- Digital Literacy: Comfortable utilising workspace management software, CRM tools, billing platforms, and social media scheduling apps.
About iungoworks
ungoworks is a premium coworking and serviced office provider located in the heart of Cardiff Bay’s commercial district at West Bute House. Designed as the ultimate environment to work, grow, and collaborate, iungoworks provides freelancers, startups, and established teams with flexible, high-specification workspaces. Combining the character of a Grade II listed heritage building with modern, wellness-driven amenities – including electric standing desks, high-speed fibre broadband, hybrid meeting rooms, and curated community events – iungoworks eliminates the hassle of traditional leases to give professionals an inspiring, productive place to thrive. Discover more at https://iungo.works.
Why Join Us?
- Career Growth: A clear path for progression as you scale the team and sponsored professional development.
- Impact: This is a high-visibility role where you will directly influence the company’s growth of its iungoworks corworking and serviced office division.
- Great Culture: Join a collaborative, forward-thinking, in-person team passionate about learning and development.
- Benefits: Private Medical Insurance, Employee Assistance Programme, pension scheme, 25 days holiday + bank holidays.
Safer Recruitment
Our priority is to protect you, and our participants. We do this by:
- Taking a values-based approach to recruitment.
- Asking for previous employment, education and character references.
- Conducting a DBS Check or an Enhanced DBS Check if you are due to work with children or Vulnerable Adults.
- Providing a thorough paid induction that includes processes and protocols for recognising, reporting and managing safeguarding concerns.
- Maintaining a clear, audited Safeguarding & Prevent Policy, and implementing robust processes and escalation points for managing concerns and allegations.
Need more information?
Contact us for an informal conversation about any of our current vacancies before making an application.