Purpose and Scope
iungo Solutions Limited (“iungo”) is a new generation of Digital & Green Skills training provider developing and delivering employer-led immersive and experiential learning programmes for priority growth sectors. provides accredited and skills-based training courses, workshops and learning design services.
The purpose of this Procedure is to ensure that participants understand and can exercise their right to appeal, and that our organisation responds to such appeals in a fair and consistent manner.
The scope of this Procedure applies to all formal assessments, regardless of the type of assessment. In situations where a difference in perspective occurs between a participant and their tutor or assessor regarding the result of an assessment, the participant is able to make an appeal.
The basic appeal procedure is outlined below. In all cases, the College will refer to and follow the appeals process set out by the relevant Awarding Organisation, Higher Education Institution or by the QAA.
The key principle of this Procedure is to outline an appeals process that is open, accessible, and fair.
Effective Appeals Procedure
The key principle of this Procedure is to outline an appeals process that is open, accessible, and fair, and focussed on achieving the best outcome for the participant, assessor, and the organisation. The key characteristics of an effective appeals structure are as follows:
- access to a fair and thorough review of assessment
- clear and prompt response times
- stages that provide all parties with the opportunity to put forward their case
- clear and fair outcomes
- constructive feedback
- a formal recording system
Appeals Procedure
Stage 1: Informal Appeal
A participant can make an informal appeal to their tutor or assessor
if they disagree with the result of their assessment. They can do this verbally or in writing, and they must provide the reason for their appeal.
If the appeal is not provided in writing, the tutor or assessor should make a record of the informal appeal, including the date, participant name, assessment reference, and reason for the appeal.
The assessor should re-evaluate the assessment and respond to the participant at the earliest opportunity and within five working days. The response should be made in writing, although the assessor is also encouraged to meet with the participant to explain the findings of the re-evaluation and the subsequent decision.
The response must include the date, participant name, assessment reference, detail of the re-evaluation and subsequent decisions. If the subsequent decision differs from the original decision, the tutor or assessor should record this on the participant’s profile.
If the participant agrees with the subsequent decision, the appeal will be closed.
If the participant does not agree with the subsequent decision, the appeal will proceed to stage 2.
Stage 2: Formal Appeal
The participant should complete a participant Appeal Form (Appendix A) and submit the appeal by email to appeals@iungo.solutions. The Appeal should clearly state the grounds for the appeal and any relevant evidence or work should be attached to support the appeal.
If the participant has accessibility requirements they should talk to their tutor or another iungo representative to arrange an alternative method for submitting the appeal.
Within five days of the appeal being lodged, the assessor or tutor should provide all correspondence with the participant and information relating to the assessment to the Internal Quality Assurer (IQA).
The IQA will re-evaluate the decision based on the evidence provided taking into consideration:
- the participant’s evidence/work and associated records
- the Tutor or Assessor’s rationale for the decision
- the opinion of the participant.
If the IQA believes that they do not have sufficient information to reach a fair decision, they may choose to interview both the participant and the assessor or tutor involved.
The IQA should complete and return the IQA Response Form (Appendix B) within 10 days of receiving the Appeal Form. If further time is required to gather sufficient evidence tore-evaluate the decision, a notice of extension should be provided to the participant, clearly stating the new timeline for the appeal decision.
If the Stage 2 appeal decision differs from the Stage 1 appeal decision or the original decision, the IQA should record this on the participant’s profile.
If the participant agrees with the Stage 2 decision, the appeal will be closed.
If the participant does not agree with the re-evaluated assessment decision, the appeal will proceed to Stage 3.
Stage 3: Appeals Panel
The participant should submit their participant Appeal Form (Appendix A) along with the IQA response form and an optional clarification of the grounds for appeal by email to appeals@iungo.solutions. All relevant evidence should be attached to the appeal.
The Appeals Panel will comprise members of the Executive, or where there is a potential conflict of interest through involvement in the case, an independent education professional.
The appeals panel must reach a decision and inform the participant of the result in writing within 5 working days. This should be recorded using the Outcome of Appeal Panel form (Appendix C).
There are 2 possible outcomes of the appeals panel:
- If the appeals panel agrees with the participant’s reason/s for appeal and the appeal is upheld, then the panel has the authority to override the assessment decision made by the assessor/tutor in the participant’s favour.
- If the appeals panel disagrees with the participant’s reason/s for appeal and the appeal is not upheld, the participant can progress the appeal to the final stage; Stage 4 and be reviewed by the Awarding Organisation.
Records of the Appeals Panel will be added to the participant’s profile.
If the participant agrees with the Stage 3 decision, the appeal will be closed. If the participant does not agree with the decision of the appeal panel, the appeal will
proceed to Stage 4.
Stage 4: Awarding Organisation Appeal
Where the participant disagrees with the decision(s) taken by the Appeals Panel, they may appeal directly to the Awarding Organisation responsible for the qualification undertaken.
As this is external to iungo Solutions, the participant will be required to follow the Appeals process prescribed by the Awarding Organisation in question.
A member of the iungo team can assist the participant to navigate this process if required. Requests for support can be submitted to appeals@iungo.solutions.
Review and Sign-off
This Policy is subject to 12-month review. The next review is due on 01 October 2024.
| Name: | Jessica Leigh Jones MBE |
| Position: | Chief Executive Officer |
| Signature: | J. L. Jones |
| Date: | 01 October 2023 |
